NI AWR Design Environment
NI (formerly AWR) provides support for both customers and evaluators, although customers with maintenance will receive priority in the support queue. We make every attempt to get back to customers with maintenance contracts the same day.
Support for customers not on maintenance is provided by email only and that support is restricted to licensing and installation issues only.
Note: All support requests are entered into our customer support system for processing and tracking. It is therefore very important to clearly identify yourself, your company, your company location, and your email address. We must be able to identify you as an active customer in our database for you to be eligible for the customer priority queue. If you know the customer number for your company/location, that can greatly facilitate the process.